Service-now, where to begin? [closed]

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I'm working as a Desktop Support Specialists at Day & Zimmerman. Along desktop support I code in a free time.

I would like to become a certified Service-Now Admin.

What are good materials to start learning about Service-Now?

I understand why companies are using Service-Now, how it is used, but I would like to learn how to configure it, configure workflows for Service Catalog requests, create groups to filter tickets between different IT teams, and create UI policies and scripts.

I have a strong JavaScript knowledge.

Thanks

Answer 1

1. Start reading from Service Now Wiki.Start from get "Get Started".What ever you learn you can practice on demo instances provided by Service Now "https://demo.service-now.com" . In the this link add "001" to "023" after "demo"

   It's simple o understand and start from the above.

2.Once you are familiar with the basics then you can go ahead with servicenowguru.com.It has a lot of useful code snippets.

Answer 2

You might already be in the best place to get started - ask some questions here on StackOverflow as there is a growing community of customers, partners and employees happy to help.

The ServiceNow Wiki is the traditional place to start. On the ServiceNow Community there are Learning Center resources.

On Google+ there is another growing community of friendly people to help you get up to speed.[0]. The #ServiceNow Twitter hashtag is very active too.

Lastly - find out how to connect with your local ServiceNow User Group (SNUG)[1]. You can meet other users in your area.

Good luck!

[0] https://plus.google.com/communities/115940571564789841375

[1] http://community.servicenow.com/og

Answer 3

I took two classes that are offered by Service-Now, one is the admin class which is the recommended place to start and then a scripting class. Both were great classes...

More info: http://www.servicenow.com/training.do

Answer 4

A good place where to check for what others have done to achieve the certification is the following LinkedIn group: http://www.linkedin.com/groups?gid=4103160

Also, ServiceNowGuru has a very good list of skills you should master (pursuing a certification or not): http://www.linkedin.com/groups?gid=4103160