Passing data to Open CTI softphone from Salesforce

StackOverflow https://stackoverflow.com/questions/18102800

Question

I want to pass some data captured in Salesforce to my Open CTI softphone and may have to invoke some event from Salesforce like hangup, transfer etc. Any idea how to achieve that? I can use jQuery to do so. Is there any better way to do so or any inbuilt feature?

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Solution

I used HTML5 postMessage to pass message from Salesforce to softPhone in JSON string.

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