Outbound Email bounce processing - is it possible to set requires SSL?

Question

I'm configuring Outbound Email Bounce processing using Tridion 2011, but am getting the following error:

errCannotAccessPOP3Account

StackTrace Information Details:
   at Tridion.OutboundEmail.Services.BounceProcessor.BounceInbox.ProcessPop3Mailbox(XmlDocument analyzedMessages)
   at Tridion.OutboundEmail.Services.BounceProcessor.BounceInbox.ProcessMessages()
   at Tridion.OutboundEmail.Services.BounceProcessor.BounceProcessorService.ProcessItem(UserContext userContext, BounceInbox inbox)
   at Tridion.AudienceManagement.DomainModel.Utilities.OutboundEmailServiceBase`1.Process(UserContext userContext)

In OutboundEmail.xml there is a section to configure Bounce Processing:

<BounceProcessing>
    <PollingInterval>300</PollingInterval>
    <Mailbox name="MailBounce">
      <Protocol>POP3</Protocol>
      <Server>pop.gmail.com</Server>
      <Port>995</Port>
      <User></User>
      <Password></Password>
      <ImapFolder></ImapFolder>
      <Forwarding>
        <Server>localhost</Server>
        <Port>25</Port>
        <SenderName>Forwarder</SenderName>
        <SenderAddress>forwarder@localhost</SenderAddress>
        <SuccessSubject></SuccessSubject>
        <SuccessAddress>bounced@localhost</SuccessAddress>
        <SuccessMessage></SuccessMessage>
        <FailedSubject></FailedSubject>
        <FailedAddress>replies@localhost</FailedAddress>
        <FailedMessage></FailedMessage>
      </Forwarding>
    </Mailbox>
  </BounceProcessing>

However, there is not a section to enable SSL, which might be the cause of my error?

Is it possible to enable SSL for Tridion Outbound Email Bounce processing?

Answer 1

Outbound E-mail doesn't specifically handle SSL, an enhancement request has been created to remedy this. However, Outbound E-mail uses Chilkat software, whose documentation seems to indicate that SSL should be chosen automatically when using port 995 (though I've not tried this). The above shown configuration doesn't actually contain a user / password, I imagine you've actually tried it with credentials?