Display format of the time in the status bar

Question

A customer has sent me an email about a bug in one of my apps that I am trying to figure out. The bug has to do with time, and I am unable to recreate it. (Also my app has been out many months and I haven't had any other report of this bug). I noticed in a screenshot that the customer sent that in his status bar, the time is displayed like this:

03:34 PM

instead of like this:

3:34 PM

My question is how can I get my status bar to display time like in the first case, so I can see if this has anything to do with my bug. My customer is using iOS 5.1 on an iPhone 3GS.

Answer 1

Usually these types of issues arise from differences in the locale and time formats between them. Get your customer to take screen shots of the settings app, in particular General->International and General->Date & Time and mimc those settings on your own device and see if that helps.