OTRS slow performance main queue listing

Question

we have the problem of a very slow queue listing. If there are more than 15 tickets in a single queue it takes up to 4-5 seconds for creating the view.

This problems occure since we're using OTRS 3.1 We are running OTRS 3.1.4 with the KIX4OTRS extension on a virtualized Ubuntu 10.04 LTS.

We tried yet:

• known performance tweaks provided in the manuals.
• creating extra database indexes
• installation on physical machines (no positive effects) with Ubuntu 12.04 / 12.04.1

Any ideas?

Answer 1

this is a special behavior with Kix...

Try to disable some modules in "Ticket -> Frontend::Agent::Ticket::MenuModulePre" in Sysconfig.

This should increase the performance...

Bye

Answer 2

Are you using any customer databases? The Queue View would display also data from the customer database so if you would use an external LDAP system or database, and that would be slow, this would also immediately affect OTRS performance.

BTW I think this would be more a ServerFault than StackOverflow question because it is not programming related.