activeCollab: Failed to connect. Reason: Failed to load class 'Swift_1_SimpleCharacterReaderFactory'

Question

Details: I am using activeCollab, have installed it on cPanel shared server. Unable to send emails via native php mail function, even if i try to configure STMP i get the error. so i am not able to configure SMTP either. Not sure where i am going wrong.

Version: 3.2.12

Error: Failed to connect. Reason: Failed to load class 'Swift_1_SimpleCharacterReaderFactory' Failed to send message. Reason: Failed to load class 'Swift_1_SimpleCharacterReaderFactory'

Answer 1

That is not a known issue, so we recommend that you upgrade to the latest stable release (3.3.18 at the moment). You can find the upgrade instructions here.

Upgrade should resolve the potential problem that you did not upload all the files properly, plus activeCollab 3.3 has auto-upgrade feature which will make similar error less likely to happen in the future.