Ejabberd webadmin access timeout

Question

I just installed ejabberd on a remote server. Let's say remote server's ip is 123.123.123.123, and its internal ip address is 10.0.0.10.

Then, I edited:

/etc/ejabberd/ejabberd.cfg

%% ... more codes
%% Options which are set by Debconf and managed by ucf

%% Admin user
{acl, admin, {user, "admin", "myexample.com"}}.

%% Hostname
{hosts, ["myexample.com"]}.

%% ... more codes
{5280, ejabberd_http, [
                         %%{request_handlers,
                         %% [
                         %%  {["pub", "archive"], mod_http_fileserver}
                         %% ]},
                         %%captcha,
                         http_bind,
                         http_poll,
                         web_admin
                        ]}
%% ... more codes

and, added admin as admin user by executing the following in the ssh at the server 123.123.123.123:

root:# ejabberdctl register admin myexample.com adminpassword
root:# service ejabberd restart

THINGS NOT WORKING:

However, the admin console myexample.com:5280/admin is unreachable (timeout). I've also tried 123.123.123.123:5280/admin, but failed.

THINGS WORKING:

However, from server's console, if I access 10.0.0.10:5280/admin, it works. Also, I can confirm the user admin is registered by executing the following:

ejabberdctl registered_users

QUESTION:

How do I make the access the webadmin (or more importantly, accessing any ports from its external ip or domain) work?

Answer 1

This may be just a connectivity problem. This is what I'd do:

1. 'sudo netstat -nap | grep 5280' (or equivalent) to verify on which interfaces ejabberd is listening for webadmin

2. If it's listening on "all" (0.0.0.0) as I expect, then verify its reachability with something like 'telnet 123.123.123.123 5280'. If it can't connect, then check the server's firewall (e.g. 'sudo iptables -L -n -v').

You probably just need to "open" 123.123.123.123:5280 for the source host you're connecting from.