Magento product save is not working when i add special price in it

Question

I am working in Magento Enterprise.

When I save a product without any special price, everything is working fine and products are saving from admin.

But when I add a special price, product save is not working. My page does not stop loading when I click save. It is not showing any error and I need to stop Apache to stop loading.

What's wrong with special price?

Answer 1

Third-Party Modules

Disable third-party modules that could possibly be interacting with products. Go to the app/etc/modules/ folder and one-by-one set the active node to false within the xml module configuration file, clear cache after each one is disabled, and attempt to save again.

Modified Core

If this doesn't work, then you need to check to see if any of the core has been modified. Check the app/code/local/Mage folder to see if any files exist.

Do a diff of the app/code/core/ directory to an original untouched Magento installation that matches the version you are on.

Check Browser POST/Response data

Also, when clicking to update the product, check your AJAX POST/Response. I use firefox with firebug to do this, but I heard Chrome has an awesome extension that is easy to use. In firebug, I click the console tab and I can expand GET and POST requests along with the Response.

Answer 2

There are few possibilities:

• Core admin magento controller for product has been modified.
• There is some module which is overriding admin product controller and it has modified process of saving product.
• There is an observer function which is being called while saving product.

Any of above three possibilities can create problem.

You can also check by enabling magento's log from System > Configuration > Advanced (Developer) > Log settings. Delete log files from /var/log folder and re-save product with special price. Now check /var/log folder of magento again. There must be some clue now.