Magento 2.3.2 free shipping cart rule not working
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15-04-2021 - |
La solution
I did some research on this and while the documentation about free shipping for any order says you should add 'For shipment with matching items' value on the 'Free Shipping' dropdown, I found that this doesn't work as is supposed to in our specific scenario as we want the shipping cost to be 0 on our delivery method.
Solution is to add set the 'Free Shipping' dropdown to 'For matching items only' value.
Later edit: In the context of the thread https://magento.stackexchange.com/a/332124/35330 I explained all scenarios and the difference between the settings. The rule works fine with both 'For matching items only' and 'For shipment with matching items' options, but there is a difference in using them. Check that thread for more details (I added several explanatory screenshots too to prove the behavior).