Cannot RDP to Azure VM after sysprep

Question

I followed the instructions listed here to capture an image of my Azure VM:

Now I am unable to RDP to the VM - I get the generic message "Remote Desktop can't connect to the remote computer for one of these reasons:1,2,3 etc"

The VM I'm trying to connect to is: teamsitepoc.cloudapp.net:59207

Here's what I've tried:

1. I have checked that it's started.
2. Tried re-sizing to extra small then back to small.
3. Attached the disk that was captured, giving the following:

Could anyone please advise what else I can try to troubleshoot

Answer 1

It is entirely possible that you encountered the shutdown bug listed at the top of the page you link to.

Unfortunately rather than updating the documentation all they did was add a warning to the top of the page and left the incorrect instructions in the actual steps so likely many other people will encounter the same issue.

The workaround is available here: Image capture issue / VM unexpectedly started after guest-initiated shutdown

Answer 2

I also had this problem, pings went through from the VMs but no RDP port open. Then I realized that windows was still updating!!