ReSharper permanent license

Question

My company has a set of licenses for ReSharper 8.1 which are managed by our own ReSharper license server that exists inside our domain. Most developers just acquire a floating license as an when needed, however I live and work remotely so have acquired a permanent license.

This all works perfectly, except anytime I connect to our VPN (thereby putting me inside the domain), every VS install I have open, continuously pops up with the License Information dialog, prompting me to do something (what it wants me to do, I'm not sure).

If I click OK is just pops up again, likewise if I click Cancel (Actually I just checked this again and clicking Cancel dismisses the dialog but also removes ReSharper from the current VS instannce, i.e. as if I don't have a license). Obviously I don't want to release my license, so I'm confused as to what it wants me to do.

Anyone else have this same issue and know how to resolve it?

Answer 1

As I mentioned in the comment, the following article may help in such cases:

There are several known issues with ReSharper 8.x, where the Permanent License key cannot be used on the client PC as intended.

To workaround the issue, please:

• Close all VS with R# instances
• Open regedit
• Proceed to HKEY_CURRENT_USER\Software\JetBrains\ReSharper
• There you will see all kinds of different nodes for each ReSharper version and its VS versions
• Expand all nodes there, and remove all 'LicenseSettings' nodes in all available places. If you have more 'LicenseSettings' nodes on your PC, please remove them as well.

Doing this will fully erase your License Information data and prevent ReSharper to export previous License Info (from earlier versions), which is done after normal upgrade. So, you License Information dialog will be reset to default values and you can re-enter and re-obtain the key from the LS.

Also, please double-check that there's no Permanent Ticket left on the License Server after that. If it's there, it should be revoked manually by the LS Administrator; as well as make sure that you are using the latest build of JetBrains License Server available.