Which email template is used in workflow in crm 2011

Question

In my organization a work flow is running on Case Resolution which send an email. In email it show subject and email body but in workflow there is only subject is written. It mean a template is used in body of email. How I can check that which template is used in workflow. If anyone has an idea please share with me. thanks in advance.

Answer 1

Based on your explanation I think following is the answer for your question.

Open the workflow and find the step which is sending the email.

In Activated workflow it should look like following:

In Deactivated workflow, step should be like following.

If it says "Create new message", it means email body and subject line is configured inside the workflow. Otherwise you will see the name of the email Template. For email details, click on "view properties"