Manage Alerts Settings in SharePoint 2010

Question

We are currently trying to use a Custom List in our Team Site in SP2010 to manage our customers requests.

The idea is creating a set of rules to alert the relevant contact as follows;

1. When the request is submitted by the customer (external SharePoint user with access to the site fills in a request form) a first alert should be received by the Business Owner/Approver.

2. The Business Owner/Approver revises the request and validates the information and from a drop down list sets Approved or Not Approved status. If the selected option is Approved then a second alert should be triggered and sent to the Administrator.

I feel comfortable creating the first alert so a particular contact gets an email every time a new item is added to the Custom List. However, I don't know how to create the second alert to the Administrator when the Business Owner has selected Approved in the corresponding Drop Down section.

Could you please help? Thanks :)

Answer 1

Using the SharePoint object model you can create custom alerts, that are based/triggered upon on a CAML query. It sounds like this could solve your problem. Here is a link to a brief description for SharePoint 2007: http://rickenberg.dk/blog/?p=44