PayPal Express redirects to main site before payment is completed

Question

Been having some problems with PayPal checkout on my site.

Customers are able to confirm the order in Magento, proceed to PayPal, check order details, but when they click continue - at that point they are redirected back to the main page of the site before actually being able to send payment.

I'm not sure where the problem is at or where to go from here.

Any advice would be appreciated.

Thanks

Answer 1

By what you are describing it seems like your customers are been redirected to a page called Order Confirmation Page.

PayPal Express is designed to work this way (redirect to Paypal, then redirect to your website again). One reason is for example, that your business terms etc. must be shown to the customer before he finally agrees to buy.

If this is case, have a look to the PayPal configuration in the admin panel, and look for an option called Skip Order Review Step, make sure is set to Yes.