Scheduled Recurring Crystal Reports have status “Pending” No matter what

Question

I have a Crystal Report in SAP BusinessObjects XI v12.1.0 (also known as Crystal Reports Server 3.1 I think).

The report runs fine manually and does everything it should.

I schedule the report to run, but no matter what, the reports it spawns show a status of "Pending" in the instance manager, and don't appear to actually run (I can't see a successful run or a recorded run anywhere in the Instance Manager section of InfoView.

Thanks for any help you can give!

Update: Exact Steps I'm trying

• Open SAP BusinessObjects Server InfoView webapp and login as Administrator
• Click Folders and browse to the report I'd like to schedule
• View the report to ensure that it outputs correctly (it does)
• Right-click the report and select "schedule".
• The "Schedule: [report name]" dialog opens
• Under the "schedule" section, I select the following:
  • Instance Title: Leave as the default (report's name)
  • Recurrence: Set as daily, every 1 days, from yesterday 5am to 10 years from now at 5am.
  • Schedule For: Leave as the default ("only for myself")
  • Notification: Not in use
  • Database Login: Defined in custom data source
  • Filters: None (there are none in the report)
  • Format: Plain Text (it's supposed to be)
  • Destination: Set to a custom location
  • Print settings: Default (follow crystal reports preference setting)
  • Events: None
  • Scheduling Server: First available
  • Events: Leave as the default (report's name)
• See that in the history, it shows a "recurring" report, and a "pending" version of the report.

Stopping here because i found a solution.

Answer 1

I found the following error in the history log:

source file error. [CrystalEnterprise.DiskUnmanaged]: [Invalid argument]

This led me to realize eventually that the username and password fields on the File Destination Screen are not for the file, but for the machine you're connecting to.

BOE / Crystal Server makes no mention of this.

Once I adjusted that, the file drop worked.