Movie from iTunes: We've determined that your purchase does not meet the conditions for a refund
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24-05-2021 - |
Domanda
My toddler bought a random movie on Apple TV by accident (even a foreign language).
I tried to use a form to get a refund (Ask Different how-to):
how do you cancel a pending purchase in iTunes
which gives me this output after a millisecond:
We've determined that your purchase does not meet the conditions for a refund.
I also tried this Request a refund for an App Store or iTunes Store purchase
I don't wish to use phone support. Is it possible to use other process/form?
Soluzione
I had this issue once before and if I recall correctly, I was able to use the support chat on apple.com to resolve the issue. Give it a try.
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