First of all: where's your value? The signature is:
text_field_tag(name, value = nil, options = {})
So, you have to call it this way:
text_field_tag :phone, nil, :class => "input span2", :id=>"follow_up_phone"
^
And your array
has to be:
[:phone, nil, {class: "input span2", id: "follow_up_phone"}]
Use splat operator to pass this array:
text_field_tag *array