You should be using one of the parter addons for sending mail with Heroku.
A good option is Sendgrid
heroku addons:add sendgrid:starter --app=your_app_name
Then in your Padrino app in app.rb inside your App class:
set :delivery_method, :smtp => {
:address => "smtp.sendgrid.net",
:port => 587,
:domain => 'heroku.com',
:user_name => ENV['SENDGRID_USERNAME'],
:password => ENV['SENDGRID_PASSWORD'],
:authentication => :plain,
:enable_starttls_auto => true
}
You could substitute these for settings for another external SMTP server, or look at Mandrill for transactional emails.
I suspect the Errno::EPIPE error you were seeing was that it could not connect to a valid SMTP server, so your controller code should be fine as it is.