HOW TO DEBUG SERIAL COMMUNICATION:
Take your 9 pin serial cable and put a jumper pins 2 and 3 together. You can use a paperclip or whatever you have handy. Pins 2 and 3 are TX and RX. If you connect them together, any command you send from the computer will be received by the computer. You have created a serial loopback!
Open Putty, try to connect to your serial cable. Hit any key on your keyboard. Baud rate and things don't matter because it's a loopback.
If you see the character you sent out received on the terminal, your serial cable works! If not, you have a problem with your cable or with putty. I have had issues with putty in the past with serial communication. Try downloading Tera Term if you have a problem with Putty not connecting.
Or find new drivers for your serial cable! Good luck.