2010 - Email not sending when custom variable is in to field

Question

In our AD database, the email addresses stored in Sharepoint are often wrong and cause problems for our sites. Unfortunately we don't get much assistance from our AD database administrators, so I need to find a fix around this.

Currently, I am doing the following:

If a specific field is empty, it creates a variable with the Login Name from a user picked from a People Picker field called Student. Then another variable is set to combine the first variable and @syr.edu to form the email address. Then it forces the Current Item to update with the variable Email Address. Lastly, it sends an email address with the updated Current Item.

However, this does not seem to work. Previously, I tried to just put the Email Address variable in the to: field and set it to an email address, but it would not send out. Any ideas on what might be missing? Or is there another approach?

Answer 1

Have you tried using your Email address variable in To filed rather than using the student field? Student field will not update if the email address that you are passing into it doesnt match the one in the AD.