How do I make a FaceTime call in macOS for contacts marked, “Siri Found in Apps”?

Question

I'd like to make a FaceTime call. To do this, I:

1. Open FaceTime
2. Type the name of my contact
3. Select the contact from the dropdown under the section, "Siri Found in Apps"

However, when I click either the green "Audio" or "Video" buttons, nothing happens. The buttons are not disabled. The buttons depress but have no effect.

How do I make a call at this point? Why don't the buttons do anything? If the action is not succeeding because of an error, where is the error reported? No error dialogs appear on the screen.

This only happens for me for contacts marked, "Siri Found in Apps". The others work fine. Both the "Audio" and "Video" buttons make an audio and video call respectively. Once I add the email address (the same email address Siri found) to the contact card manually in the Contacts app, then the green buttons actually make a call.

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System Specifications

Answer 1

This is likely a bug.

As long as there’s a phone number available, you should be able to make a call. If this is working everywhere as you indicate except via Siri, then it’s a bug. The best course of action is to report it to Apple: https://apple.com/feedback

Answer 2

The buttons determine which type of message you wish to use. Clicking on Video should bring up a list of video calls you have made. Then you can double click on that call to repeat it. If you have made no calls the list will be empty. In that case, put a contact name or phone number in the search box. A list item will appear and double click on it to initiate call...