Contact information in email templates

Question

Just realized that in order confirmation email it displays wrong hours to contact the store. Checked in admin panel > system > configuration > sales > sales emails and all templates files say default from locale. After finding *.phtml files in

/httpdocs/app/design/frontend/base/default/template/email/order 

I still did not find a file to edit to change the correct working hours to contact the store.

Another problem is that in shipment confirmation email the logo at the top of the email does not display.