Question

I like to use case estimates in FB, but am not sure what is the best practice for when to enter an estimate.

Do I enter an estimate as soon as the case is assigned to me and I first view it? Or do I do some initial investigation first to determine what the problem is and THEN enter an estimate once I've figure out what's wrong?

If I enter en estimate right away, my estimate could be wildly off, since initially I don't know if the problem will require a simple one-line change or a major re-write. (or maybe it's user error and there is no change needed at all)

But if I look into the problem first I might spend an hour or two just figuring out what's wrong before I know enough to give a good estimate. And does the time I spent figuring out the problem count towards my estimate?

Would like to hear what method others who use FogBugz use for estimating.

No correct solution

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