Question

WhatsApp Desktop from the Mac App Store no longer launches after the July 20, 2020 update to version 2.2029.4.

System information: MacOS 10.13.6 High Sierra with all system updates installed WhatsApp for Mac 2.2029.4 (Mac App Store installation)

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Symptoms: A white screen opens then a message briefly appears "WhatsApp needed to restart because of a problem." The application then quits. Sometimes it is accompanied by a Mac crash report.

Troubleshooting steps:

  • Deleting and reinstalling from the Mac App store does not resolve
  • Deleting ~/Library/Containers/desktop.WhatsApp and relaunching does not resolve
Was it helpful?

Solution

Updating to version 2.2029.5 released today fixed everything, it was indeed a bug on their previous build.

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