Sharepoint 2013 Presence blank

Question

I'm having a strange issue where suddenly SharePoint 2013 presence indicators started showing up blank:

The indicator image isn't broken, because I can browse to it. I'm not even sure what this color means. In the past it would either be red or green depending on the users Lync status. All users are affected by this.

Lync 2013 still functions fine, and presence indicators in Outlook web access are still working as well. I searched for docs on how to setup Presence in SharePoint 2013, but everything seems to point to "it just works" as long as the imported profiles contain a SIP address(which they do).

We're currently running IE11, and all intranet pages are part of the Local intranet zone. As far as I can tell, the presence indicator IS working, but it is displaying this blank status for some reason.

Answer 1

Is presence still enabled on your webapp?

Browse to central admin > Manage web applications > choose your web app > General Settings > Person Name Actions and Presence Settings

With additional actions and Online Status enabled, online presence information is displayed next to member names and the additional actions appear when users right-click on a member name anywhere on this site.

Enable additional actions and Online Status for members: Yes

Answer 2

I thought it was broken, but then I realized that I just wasn't connected to skype.

Once I connected, it lit up again.