网站管理员/所有者在被指定之前应该了解什么？

Question

我正在建立一个要求的一个要求，Salkepoint中的网站集管理员/网站所有者应该在他们的网站集上“变得松动”之前。到目前为止，我提出了：

对SharePoint及其组织在实施SharePoint Intranet的使命的目的具有非常稳定的理解

对基本SharePoint术语的合理理解，当被问及时必须能够定义：Web应用程序，站点集合，子站点，Web部件，列表等...

对他们的组织进行了对SharePoint治理的工作理解，能够了解它在日常网站管理中适用于它们。

对组织站点架构有工作理解。能够了解他们如何在他们的部门级别的网站架构上扩展它们

对大多数SharePoint“开箱即用”功能有很好的理解，重点是： 文档库，列表，博客，日历，通知，Web部件（实现），内容编辑器Web部件等。 （能够找到一个组件并实现一般，更高级概念，如表格不是一个主要问题）

知道如何在自己的网站下创建网站（包括博客），并知道何时适当（引用站点体系结构）以创建站点

知道如何使用权限，了解继承

知道在哪里进行进一步的信息，这包括： 它和其他部门在SharePoint中扮演的角色以及谁/何时去寻求帮助

其他有用的外部站点（SharePoint StackeXchange等）

很好奇其他SharePoint人们也在他们的网站管理中培训。你想起的任何重要什么都很重要？我明白这对每个组织可能不同，但可能有一些常见的线程。你觉得怎么样？

Answer 1

Site Collection Administrator and Site Owner are really two very different roles. The SCA is more of a technical role and has the ability to dramatically change the way the whole site operates, including enabling/disabling features and so forth. The Site Owner is typically content focused and is more comparable to a Power User as they can only use the features enabled on the site by the SCA and cannot make substantial changes to site structure or behavior. Of the two, the SCA would need the all of the information you list whereas a Site Owner would only need to know about a third of it.

That said, I would strongly emphasize the requirement of truly understanding permissions and inheritance. That topic alone can cause more headaches than almost everything else combined!

I would also add:

• SharePoint Auditing as the question of Who did What and When seems to come up much more frequently than you might suspect
• Understanding the different Recycle Bins
• Basic list options like versioning, approvals, per-item visibility, basic workflows, incoming email, alerts, etc..

Answer 2

For both position types:

• proven and demonstrated ethical decision making
• proven level of communication required for user support and management interactions
• experience with production support, user support, systems support
• good working knowledge of the organisation's helpdesk / servicedesk / ITSM systems to manage and redirect support tickets
• good understanding and application of incident escalation
• good problem solving ability; this can be learned from problem solving courses such as KT or by constant exposure to real world incidents
• good documentation skills with a demonstrated willingness to create and improve documentation
• incident management and problem management skills
• demonstrated willingness to help and mentor others
• ability to document incidents/problems/requests for engaging higher level help including tracking progress and monitoring issues