How Can I Get Embarcadero Quality Central To Do Something About My Bug Report

Question

It's almost a year ago that I asked this question on SO: Menu Accelerator Keys Not Showing Up (Delphi 2009)

The Delphi programmers here at StackOverflow were superb with their answers, and within 16 hours, I was able to conclude that this was a bug in the VCL of Delphi 2009 that was not there in Delphi 4.

So at that time I reported it on Embarcadero's Quality Central, Report # 68816 with the title: "Menu Accelerator Keys Not Showing Up".

I gave it a Severity of "Serious / Highly visible problem", and I think I was detailed in the description, even giving a link back to the StackOverflow question where they could get more info and screen shots.

It was noticed by someone at Embarcadero about two and a half weeks later, and under the Resolution Comments the comment added was that it was "Promoted to internal database".

I'm not sure what the "internal database" is - probably a bug repository - but that does not tell me at all what the status of my bug report is, since it is now over 10 months later and there is no indication of any progress happening at all. The status of the question is still "open" and its resolution is still listed as "None".

I would like to elevate the urgency of this bug report somehow. How can I do this?

Answer 1

First to help you: Till this will get fixed, you can do an interceptor class. See here for details. Basically you must copy the Delphi 2009's unit in your directory and change the problematic part using the old source from Delphi 4 (if you have it) - a diff tool would help here - and/or by reading the Microsoft's documentation.

And to answer to the title of your question:

1. Make noise and hunt for votes in Embarcadero's forums: .non-technical & .qualitycentral are the most appropriate. But don't cross-post.
2. Provide a solution and include it in your report. (In the body - if is small - as attachment if is big)

Answer 2

The bug is marked "High" in the internal database. There are two higher priority settings for bugs - Must Fix (roughly, should be fixed for next release) and WUpdate (should be fixed for next update) - so it appears that in the judgement of the QA folks for the VCL, there are higher priority bugs.

Even though I'm an employee, I'm on the development side, so I generally don't deal with customer service requests directly. Probably the best way of raising the bug's priority is having lots of people vote on it, and generally convincing the product area community beta tester leads to include it in their highest priority bug lists.