How do I get a refund on an iOS app I just bought?

Question

I just bought an iPhone app knowing that it may or may not provide the feature which was the entire reason for me buying it. I figured I could always get a refund if it doesn't do what I want. It doesn't. But now I've realized I don't know how to get a refund. Is it possible?

Answer 1

I have not had success with "Reporting a problem," because my requests have been ignored in three different cases now.

Here's my workflow that has worked for me each time:

• Purchase App
• Find something wrong with App
• Report a problem (it will be ignored, but do this just to say you did)
• Contact credit card provider and dispute the charge with your reasons (mine are usually "software did not work at all" or "as promised")
• Wait 3-5 business days
• Credit card provider resolves dispute, issues refund
• Apple disables AppleID due to "security risk" of account access
• Contact apple support by emailing or asking for a phone call
• Wait 1-2 business days for response
• Kindly explain what happened, they respond by following a walkthrough of re-enabling your account after verifying security questions

Answer 2

In iTunes, go to Store ->View My Account ->Purchase History. Select Report a Problem. Fill out the form explaining what happened, and Apple will get back to you with information about whether your refund has been approved or denied.