Minimal hosted bug tracking [closed]

Question

We are a small businesses with limited time to do this ourselves.
Can anyone recommend a good (cheap, preferably) hosted solution for simple bug tracking?
Right now we have three products that needs bugtracking.

All we need is

• Allow customers to submit bugs
• Assign bug
• Show status of bug
• Automatic send email to customer when bug status is changed/resolved/closed (if requested)

Besides that a small wiki/project would be nice.

Answer 1

Another nice solution is Bugshelf: http://www.bugshelf.com/

It is a customer facing issue tracker as well as an internal one and has a really nice interface.

Answer 2

Hosted FogBugz will do all of that. It's free for one or two developers, $25/developer/month for more than that.

Answer 3

A lot of folks like to differentiate between internal development bug tracking and customer-facing issue tracking. Something like zendesk is a good example of a customer-facing issue-tracker, which would be separate from the internal bug tracking system your developers use. If you haven't already, you might want to spend a moment to determine exactly what your customer-facing needs are, since putting the customer-facing requirements in a separate issue-tracker and taking that out of the bug-tracker may significantly change which bug-tracker works best for you.

Answer 4

Lighthouse may be another option. I'm not sure how it compares to FogBugz.

Answer 5

I like trac a bug-tracker. There are several providers, such as ProjectHut.

EDIT: One nice thing about trac is the integrated wiki. Also, the ability to integrate Subversion is a big plus too if you happen to be using SVN for your source control.

Answer 6

One of my clients uses this: http://16bugs.com/