How have you applied ITSM concepts to your development projects? [closed]

Question

I have taken over a large project at work that requires a lot of TLC to get it into a manageable state. The whys and hows of this situation don't really matter at this point.

I was thinking I could use some of the concepts of IT Service Management to rein in this project. It has no coding standards, no change management, no issue tracking, and no build process to speak of. Everything is done by hand in Explorer with issues added to a Word document as the help desk receives them.

What kind of formal process would you use to address this situation?

Answer 1

Have you considered ITIL? It has a formalized structure for some of the areas that you’re dealing with, such as application management, change management, and incident management. It’s a formal process with supporting documentation and certifications.